Choosing the Right Partner for Order Fulfillment Services with Matthew Hertz at Second Marathon

Chad Warzecha interviewed Matthew Hertz, Founder of Second Marathon Consulting, to talk about how his company helps brands find the right order fulfillment partner.

Early in his career, Matthew found it hard to identify the right 3PL partner. Recognizing an unmet need in the market, he and his partner were inspired to form Second Marathon Consulting.

Matthew talks about his time as one of the first employees at both Birchbox and Rent the Runway, two companies that experienced explosive growth. He shares some lessons learned along the way about operational execution and some of the ways, he admits, that they got lucky.

He stresses the importance of frequent and open communication with your 3PL partner to ensure a successful relationship for both parties.

Matt closes with some words of advice on optimizing your checkout process as a way to reduce your cart abandonment rate, specifically when it comes to shipping.

#logistics #supplychain #fulfillment #ecommerce #b2c