Your customer relationship and call management system

Have you ever wanted to listen to your customer service calls, but ended up having to jump through hoops with your vendor to get even a single call file? 

Amware's Call Center Solutions are delivered by a web-based call analysis tool, allowing you to search and filter by the call type or category, playback calls and grade them in an easily accessible and secure environment. We provide you with the insight you need to act on any negative consumer remarks quickly.  We support a high level of customer service critical to improving the customer experience and creating loyal customers that continue to buy.

 

System Features

  • Query-based lookup
  • Call player
  • Call/agent grading
  • Agent statistics