Keeping up with the various channels of communication for your customers is difficult if you don't have a centralized call center services system. Live chat, email, live operators, plus social media correspondence are all time consuming. Yet, so much of your business success depends on providing excellent customer service.

 

Amware provides call center solutions specific to the communication needs of your customers. Our inbound/outbound call center team acts as a seamless extension of your business.

Amware Overview

Download the Amware Fulfillment Overview (PDF)

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Key fulfillment call center capabilities include:

  • Customer care
  • Inbound call processing (eCommerce only)
  • Customer service emails
  • Product/technical information
  • Promotion inquiries
  • Order and shipping status inquiries
  • Save The Sale

 

Additional clerical services include:

  • Data entry
  • Mail sorting
  • Mail order processing
  • Payment processing (checks/credit cards)
  • Charge back processing/investigation
  • Returns and exchanges processing
  • White mail processing
  • Credit and refunds processing
  • Banking