Many small and mid-sized companies find their growth constrained by not having national fulfillment capabilities. Their distribution network is lopsided, with a single warehouse, often near the coast, shipping to customers that are many costly freight zones away.
Fulfillment center services are actually offered by many different types of companies.
Each month Amware recognizes employees who went above and beyond their job descriptions to ensure our clients receive the highest level of customer service. This month we would like to congratulate the following employees and thank them for their dedication and commitment to maintaining Amware’s high standards of Customer Service:
Is order fulfillment a core competency that you want to build within your growing e-Commerce organization? Often times as companies grow and mature they realize there is a lot more to having an efficient and effective supply chain than they originally anticipated. Many successful e-commerce and Direct Selling start-ups began with order processing in their basements and garages. As daily order volumes increase and SKU base
According to a report by Connexity Inc., many Amazon Prime members wait more than two days for their deliveries. Despite not meeting their stated service levels Amazon Prime members still account for 74% of all shipping club memberships. The study also found that 21% of Prime members reported receiving packages late and 31% agreed that some of their deliveries arrived later than 2 days. In December alone 35% of members
Measuring the success of your fulfillment operations allows managers to see and assess problem areas in a timely manner. Maintaining a set of Key Performance Indicators (KPI’s) permits a company to ensure that they are meeting the expectations of their customers while balancing an appropriate level of speed and efficiency. Once the set of KPI’s has been determined, managers need to review the data representing these
At some point in the explosive growth ride that many Direct Sales companies experience, its leaders must make an important strategic decision. One that could spell the difference between continued growth or stagnation.