Jack Ampuja is president of Supply Chain Optimizers. Jack’s firm has completed more than 500 packaging optimization projects for manufacturers, retailers, and ecommerce companies, saving an average 10% in supply chain costs on each project. Jack was a recent guest on the Unboxing Fulfillment Podcast with host Harry Drajpuch discussing, among other things, how eCommerce shipping boxes can increase costs and erode profit.
Online sales success depends on an agile, efficient back-end fulfillment operation to keep customers happy and coming back.
But growing brands are so busy driving top line sales, they often fail to optimize order fulfillment, resulting in unhappy customers and lower profits.
If your company ships products nationally, you know the fulfillment environment has never been more demanding. Customers’ expectations for rapid delivery have risen to never-before-seen levels, and their impatience and frustration when you fall short of those expectations can send them looking at your competitors with fresh eyes. Those expectations heighten the need to have national fulfillment services that are both fast and
To maximize 3PL benefits when it comes to B2C fulfillment, it's not just about the 3PL's actions, it's how you, as the brand, manage the relationship. The information you share, the objectives you set, and how you set up the contract.
In a recent episode of the Unboxing Fulfillment podcast, Amware CEO Harry Drajpuch and its EVP of Strategy and Operations, Chad Warzecha, talked about different ways for brands to maximize 3PL
Amware CEO Harry Drajpuch recently appeared on the Ecommerce Wizards Podcast to discuss the vital role that order fulfillment plays in creating a successful brand.
If you want to find an eCommerce fulfillment partner that prioritizes great 3PL customer service, look for the box marked “Vice President of Client Success.” Then make sure the upward line goes direct to the CEO. If the chart indicates that customer service reports to operations, make a beeline for the door.
We recently chatted with fulfillment operations expert Brian Barry, president of F. Curtis Barry and Associates, about the most common order fulfillment mistakes he sees B2C brands make. Here’s his top five list. For the full detail, listen to Brian's appearance on the unboxing fulfillment podcast.
With the rise in eCommerce has come an increased consumer expectation for faster order fulfillment. Though this demand can vary by product type, many online shoppers now expect the goods they purchase online nearly as quickly as if they’d bought them in a store. If your business is under pressure from customers to improve the speed of order fulfillment, you may need to change your fulfillment model.
Amware CEO Harry Drajpuch recently appeared on The Business Power Hour podcast with Deb Krier to discuss the vital role that backend order fulfillment operations play in the success or failure of companies.
Your choice of a fulfillment center partner is one of the most critical choices you will make. But what are the questions to ask a fulfillment center operator?
Many fulfillment RFPs regurgitate the same tired questions and fail to get at the core issues. To help prevent this from happening to you, here are questions you might want to consider tossing into your 3PL fulfillment RFP – or into the follow-up conversations you’ll