eCommerce Companies: Are You Tracking the Right Fulfillment Metrics?

Posted by Amware Fulfillment on June 17, 2021

Your online store is pulling in a ton of sales. Great!

But are you getting your orders where they need to go quickly, accurately and cost-effectively?

Is your fulfillment program enhancing or dragging down customer satisfaction and company profitability?

Topics: Warehouse KPI

VIDEO: Is a short- or long-term fulfillment contract better?

Posted by Amware Fulfillment on June 15, 2021

When you outsource fulfillment to a 3PL, one of the things you need to decide is contract length.  While shorter-term contracts have benefits like flexibility, longer-term agreements typically have even greater advantages.

Topics: Fulfillment Operations

Shipping Costs for eCommerce: Control What You Can

Posted by Amware Fulfillment on June 10, 2021

All fulfillment operations use parcel carriers, making it hard to maintain strict control over shipping costs for eCommerce. When capacity is low and demand high, carriers raise prices per market trends.

Unfortunately, there’s very little shippers can do when parcel carriers decide to raise their rates, making it challenging to keep the shipping budget reasonable while still meeting consumer demands for fast and efficient

Topics: Parcel Shipping for eCommerce

Showcase Great Products with Great Fulfillment Packaging

Posted by Amware Fulfillment on June 8, 2021

What’s the first thing customers see when your products arrive at their doorsteps? The fulfillment packaging.

Is it unique, or does it stand out in some way? If not, you’re missing an important opportunity to reinforce the value of your brand in your buyers’ minds.

Topics: Fulfillment Services

VIDEO: Save money by discarding obsolete marketing literature

Posted by Amware Fulfillment on June 3, 2021

Many companies hold on to sales and marketing materials well past the time that they are useful.  Eliminating these obsolete materials can result in significant cost savings.

Topics: Marketing/Sales Literature Fulfillment

Warehouse Safety Tips and Strategies for Fulfillment Operations

Posted by Amware Fulfillment on May 27, 2021

Even in the safest fulfillment center operations, managers and associates can benefit from regular warehouse safety tips. There’s a lot of hustle and bustle in eCommerce fulfillment centers as order fulfillment associates strive to get orders picked, packed, and out the door. Without good safety practices, the warehouse environment is ripe for accidents.

Topics: Fulfillment Operations

The Importance of Fulfillment Warehouse Customer Service

Posted by Amware Fulfillment on May 25, 2021

When choosing a third-party logistics (3PL) partner to handle your order fulfillment, you probably consider factors like the company’s experience, technology, warehouse capacity and locations. But do you give any thought to its fulfillment warehouse customer service?

Topics: Fulfillment Services

The Changing Face of DRTV Fulfillment

Posted by Amware Fulfillment on May 20, 2021

Ron Popeil and his Pocket Fisherman.

Billy Mays and OxiClean.

Phil Swift and Flex Seal.

These were all pioneers in an industry known as Direct Response TV advertising. They’d perfect their pitch, produce infomercials, buy TV time and hire an army of call center reps to receive orders when the spot aired.

Topics: Direct response fulfillment

Understanding Parcel Carriers: Which One is Right for You?

Posted by Amware Fulfillment on May 18, 2021

All e-retailers rely on the major parcel carriers to handle critical “last mile” delivery of packages to the customer’s doorstep. While most fulfillment operations use all the big parcel carriers to some degree, most favor one specific carrier that best suits the needs of their operation. If you’re wondering how to determine the best parcel carrier for your eCommerce shipping needs, read on.

Topics: Parcel Shipping for eCommerce

The Best Void Fill Packaging Solutions for eCommerce Fulfillment

Posted by Amware Fulfillment on May 13, 2021

Void fill packaging (also called box filler or dunnage) fills empty space in shipped parcels to keep products from moving around inside the box during transit. Using void fill packaging allows eCommerce fulfillment operations to buy bulk amounts of various-sized boxes, reducing the overall cost of packing and shipping high volumes of goods sold online.

Topics: Fulfillment Operations