The Amware Fulfillment & Logistics Blog

If you run a warehouse or fulfillment operation, you’re locked in the battle for workers. There’s no way around it today. If you want to attract and keep people, you have to offer the best pay and wages. Everyone in logistics knows that. It’s only about the money.

Or is it?

What’s at the heart of the customer experience for online buyers?

Order fulfillment.All those things that happen after the click – accurately picked and carefully packaged orders, on-time delivery, customer service, returns processing.

To be successful, B2C order fulfillment operations need to be responsive and efficient to drive profitability and to keep customers happy and coming back. But for logistics leaders, it’s not always clear what improvement initiatives should take priority. A recent Amware eBook, The 7 Deadly Sins of B2C Fulfillment, identifies top fulfillment mistakes made by B2C brands, along with the profit-driving action steps that can fix

On a recent episode of the Unboxing Fulfillment Podcast, host Harry Drajpuch chatted with supply chain veteran, Jim Tompkins, on a range of issues related to fulfillment and operations management. Jim is the author of 31 books and, between them, Jim and Harry have over 70 years of industry experience.

Here are a few of the notable fulfillment and operations insights from the episode, with commentary.

Amware Fulfillment welcomed many new associates this past year, dozens from the same manufacturing plant in Wilmington, MA. Here's our interview with one of those warehouse associates, Rob Ott.

During 2022, the Amware Fulfillment & Logistics Blog kept readers informed of the challenges, trends and opportunities related to B2C order fulfillment. Here are the articles our readers connected with the most.

Industry buzzwords come and go, but one phrase that has stuck – and is pushing shippers to rethink their fulfillment strategies – is “omnichannel.” And while the term may have made Gartner’s list of overused marketing words as far back as 2014, omnichannel is holding its own in a world where customers expect to have a seamless experience across all sales channels through omnichannel fulfillment services.

Amware Fulfillment has been named a MCM Top 3PL for 2023, joining other leading order fulfillment 3PLs selected by Multichannel Merchant in its 8^th annual directory.

The challenge of finding and keeping warehouse workers in today's labor market has brought the necessity of warehouse robots into sharp focus. Check out this short video on the shift from a manual to an automated pick and pack environment at Amware Fulfillment.

Amware CEO Harry Drajpuch recently appeared on the eCommerce Odyssey Podcast to discuss all things order fulfillment.