Inventory accuracy – the degree to which the goods you actually have in stock match the quantities in your order management system – is hugely important to your business, especially if you sell online.
Why? Because inaccurate counts can lead to back orders and stockouts. Those, in turn, cause shipping delays, which make for unhappy customers, bad reviews and lost sales.
When you partner with a fulfillment company, a great deal of work moves from your plate to their plate. But you’re footing the bill for those services and, therefore, should understand pick and pack fulfillment costs in order to assess the ROI of that relationship.
That said, pick and pack pricing can be a bit of a black box. In this article, we'll take a peek inside the box. We’ll examine the make-up of pick and pack fees
Topics: Fulfillment Services
When you sell a premium product, customers expect a premium-quality order fulfillment experience. When that doesn't happen, the overall customer experience suffers.
Topics: Direct Sales Fulfillment
Precision is the cornerstone of success in B2C order fulfillment. Order accuracy is a critical metric, but it’s far more than that. It's a pivotal factor in the overall customer experience.
In this article, we look at why the order accuracy KPI is so critical, current standards for order accuracy, and how technology plays a role in driving this metric up and to the right.
Topics: Warehouse KPI
In today's fiercely competitive e-commerce landscape, where super-efficient fulfillment is critical, the pricing for order fulfillment services remains a puzzle. For e-retailers, understanding pricing basics is vital, especially since 60% of online retailers at least partially outsource fulfillment. But be wary of providers who promise to make it easy with instant quotes based on limited data.
Conventional wisdom for teens applies to parcel delivery speed, too. Just because everyone is doing something, doesn’t mean you should do it.
Topics: Parcel Shipping for eCommerce
In the world of order fulfillment, where poor execution can erode customer confidence and profits, choosing the right partner is critical. But with literally thousands of companies to choose from, that choice can be confusing. But providers tend to fall under a handful of order fulfillment company models. If you understand which model works best for your business, you can narrow the choices and zero in on the perfect partner.
Everyone knows warehouse worker retention is poor. Turnover is close to 50% according to most estimates. But not everyone knows that 60% of attrition occurs in the first 90 days of employment, according to Simon Rakosi, Co-Founder and COO at Butterfly.ai, a leading employee feedback platform.
Fails are fairly common when it comes to warehouse automation solutions. According to an Ernst & Young study, 30% to 50% of robotic process automation projects failglobally.
Topics: Fulfillment automation