Chargebacks
Reputation
Customer Satisfaction
Customer Relations
Performance Metrics
Order Volume
Growth Opportunities
Staci Americas has a dedicated Retail Compliance Department that assists and guides our teams to ensure strict adherence to all retailer requirements.
Exceeding retailer expectations, on time, in full, as specified
Six Sigma Green Belt
BS in Industrial and Systems Engineering
15 years of management experience in manufacturing
9 years as an EDI integrator assisting clients with their Retail Compliance efforts
BS in Merchandising
8 years of experience exclusively within B2B Logistics with “big box” Retailers
Knowledge and understanding from all 3 perspectives: Retailer, Vendor, and 3PL
Roles in DC Operations, Quality Control, Retail/Vendor Compliance, & Vendor/Merchant Relations
How we share retail compliance information is crucial. It’s our job to articulate this information in a way that’s easily & quickly understood. We must creatively share this information through user-friendly resources, training sessions, and more.
We audit every site, every quarter, to ensure we are maintaining a high level of standard for retail compliance. We audit all retail compliance processes, paperwork, resources, and the physical orders themselves.
We look for opportunities within our retail operations where processes can be implemented or enhanced.
Our main responsibility is to read and educate ourselves on the requirements of all the retailers our clients do business with.
✔ Audits
✔ Training
✔ Issue resolution
✔ Variance analysis
✔ Routing guide reviews
✔ Audits
✔ First article testing
✔ Customer approvals
✔ Routing guide training & reviews
✔ Track and manage the process of resolving retailer chargebacks
✔ Partner with Operations and Client Success to investigate and resolve chargebacks
✔ Document
✔ Define roles & terminology
✔ Log chargeback claim details and outcomes
✔ Establish/Revise SOPs (Standard Operating Procedures)
✔ Corrective action
✔ Root cause analysis
✔ Company wide stakeholder chargeback reviews
Ready to get started? We are here to answer your questions